[quote]Rupert wrote:
Hey Guys
I’m glad people feel inclined to comment on matters they have no understanding of.
Reality says that none of you that have posted here know the facts, so I’m going to shed a some light on things with the hopes that a little understanding will go a long way.
- Carl Valle aka Clemson and the FROST issue.
I had the misfortune of knowing Carl for a long time. Over this period he did nothing but create havoc in various ways on our forums, that was enough for us. On the matter of FROST; we saw this as a good opportunity at the time. With my infinite wisdom (or lack of) I gave Carl and Co. several chances to put a deal together that worked for everyone. At every turn we had difficulties.
The fact is, we had customers buying this product and we werent able to ship thanks to the terms of the arrangement often being changed without notice. I think FROST is a great product, but remember that Carl is just a mouthpiece for a manufacturer who we now deal directly with, which is what we should have done in the first place.
We are a small shop and cant afford to play around with our customers. As for getting the product into Canada, this wasnt the issue at all, the real issue was that we had customers looking for a COA that was never delivered. Sorry, but our customers actually care about this sort of thing.
As for banning Carl for good, this decision was made for various reasons, a decision that we stand firmly by and have no regrets with whatsoever (and this goes for everyone thats had the experience of meeting my ban list).
As for Carl being a “good” coach; I will say that he’s quite good at ripping others ideas off and calling them his own.
- PayPal and delayed orders.
I’ll be the first to admit that we had some problems interfacing PayPal to our ecommerce system. This created some havoc with our customers getting out of pending status to complete. The issue has since been long resolved. If you had issues with us in the past, please accept my apologies as I have corrected the bulk of issues we were facing at the time.
- Banning Members
When the choice is made to kick somebody off our website; great consideration is given. When we removed members en masse (almost everyone in this thread) it was with good reason. We decided to turn the page on the bullshit that these problem members were stirring up. On a good note, our forums are now clean of the garbage riff-raff that now appears to be trolling other forums such as this one…not to say I dont love T-Nation.
Beyond that, and collectively speaking; we could care less what a few assholes have to say about us.
Kind regards
Rupert Young
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Before Rupert changes his post let me quote it again.