OneEye
[And by the way, “poor service” does not mean “my food came out wrong,” or “it took too long.”]
Uh, are you a complete IDIOT! A server ADMITTED to me pressing a WRONG BUTTON, therefore, I got delivered the completely WRONG entree. You have NO CLUE what the HELL you are talking about.
Taking OBVIOUS mistakes to a customer IS my SERVER’S FAULT 100% if the server brings out the food that took the order. I am NOT talking about food runners here, ONLY if the SAME SERVER that took my order, brings me my food. SOME errors ARE the server’s fault.
- They may print the ticket wrong.
- The menu states a condiment or side item COMES with the meal on the menu, but the server brings it to the customer WRONG.
- The customer specifically ordered condiments like mayo or ranch WITH their meal and the server brings the meal without them.
The server is supposed to compare the menu and the written order with the plate of food to make sure the correct entree, sides, and condiments are correct. I don’t penalize the server for a pickle when I order no pickles, because they can’t touch the food to see if it’s there, but things they CAN SEE ARE the server’s fault for taking it to the customer wrong.
WHY THE HECK WASTE VALUABLE TIME TO BRING OUT THE FOOD WRONG? MY SERVER DOESN’T HAVE TO DO THAT! THEY ARE SUPPOSED TO NOTICE I DON’T HAVE MY CORRECT ENTREE, SIDE DISH, OR CONDIMENTS IN THE KITCHEN AREA. Initially, yeah, the cook is at fault, but WHY make a trip to the table to bring the food out wrong only to return to the kitchen to get the missing items and make the customer WAIT LONGER to eat?
That’s a mistake within itself. Ask yourself, “Did the cook take my order?” The answer is NO, so obviously, ONLY the SERVER KNOWS EXACTLY what I said. The cook may make an error, does that mean YOU have to as well?
http://www.mtsusidelines.com/media/paper202/news/2003/10/01/Opinions/Tips-Are.Earned.Rewards.Not.An.Ordained.Right-508957.shtml?norewrite&sourcedomain=www.mtsusidelines.com
“Never, ever take food out that is incorrectly done (I had a waitress rip me a new one for something I goofed up on as a cook and she demanded I fix it then and there - and she was right and I learned).”
See it’s the SERVERS responsibility to make sure things are correct BEFORE taking it to the customer unless a food runner brings out the food, then it’s the responsibility of the food runner.
As far as food taking a long time, my husband and I had a waiter that FORGOT to put our appetizer order into the computer making us wait a half an hour instead of 10-15 minutes as it should have taken.
Also, if a server decides to greet a table of 10 instead of going to put in a party of 2’s order into the computer, OF COURSE party of 2’s food is going to take just that much longer. My point is, the SERVER is CAN BE AT FAULT FOR LONG WAIT TIMES FOR FOOD.
MOST of the time I have waited a longer time than normal for food or drinks was due to my server either forgetting my drink(A waiter at Applebee’s forgot my margarita that I ended up waiting 25 minutes and would have been more if I wouldn’t have asked where my margarita was at) or forgetting to put the order into the computer or doing other things instead of going to put the order into the computer right away(NOT COUNTING IF SOMEONE’S FOOD IS READY).
I am talking about if the server is bussing a table or if the server decides to greet another table before putting the order into the computer. Think about if the server greets a table of 10 HOW LONG it takes to get that many people’s drink orders, probably questions about drinks and appetizers, and possible appetizer orders. THAT DEFINATELY CAN DELAY SOMEONE’S FOOD TAKING LONGER THAN IT SHOULD.
THE SERVER SHOULD PUT THE ORDER IN RIGHT AFTER THEY TAKE UNLESS SOMEONE’S FOOD OR DRINK IS READY! If they don’t, they are a PART of delaying customer’s food/or drinks. 3 minutes more at a table greeting them is 3 minutes more the food will NOT be at the customer’s table that just ordered.
Also, if another server just put into the computer another order, that could have been AFTER the customer’s order that just ordered, but instead, the server decided to delay the first customer’s order 3 minutes by greeting another party, so therefore, makes the wait for the customer’s food possibly 5-10 minutes due to other orders were put in ahead of that customer when it could have been put in BEFORE that other server put in someone else’s order. Truly think about that because it’s TRUE!
ONLY IF THE SERVER PRINTS THE TICKET CORRECTLY, DOESN’T FORGET, AND PUTS THE ORDER INTO THE COMPUTER RIGHT AFTER THEY GET IT WOULD IT NOT BE THE FAULT OF THE SERVER IF THE FOOD TAKES LONGER THAN IT SHOULD!
[If you feel your food is taking too long, tell your server, and he should be able to go to the kitchen manager and make him aware that the meal is taking too long.]
We did ask where our appetizer order was at to our server and as I said, he ADMITTED he FORGOT to put the order in. Gee, HOW THE HECK is it the “COOK’S FAULT” for his lack of putting an order in? You can’t blame the cook on that one. IT CAN BE THE SERVER’S FAULT AT TIMES!
[It isn’t a server’s fault if something is wrong with your food, and if you make him aware of the problem he should bust his ass to make it right.]
As I said above, OBVIOUS mistakes ARE the SERVER’S fault 100% for either printing the ticket wrong, forgetting to put the order into the computer, or bringing out the VISABLE mistake out wrong that my server doesn’t have to touch my food to see the mistake.
If I can see a mistake without having to touch my food, SO CAN MY SERVER! NO EXCUSES! YOU TOOK THE ORDER, BRING ME THE FOOD OBVIOUSLY CORRECT! Bringing me a wrong entree is truly RIDICULOUS. If you are that lazy not to REREAD that pad of paper you wrote the order down you have a problem.
This blog says it all:
http://www.red-shift.net/index.php?p=266
“Get the damn order right
Forgetful? Carry a frigging notepad and pencil! Strangely, it’s the upscale places that really seem to fuck this up. At the Chop House, a $40/pp steakhouse here in Denver,I’ve gotten sirloin tips when I ordered a steak, beef when I ordered buffalo, and mashed potatoes when I ordered rice.”
This customer got mashed potatoes instead of rice. Think about how STUPID that makes a server look. Come on now, the server wrote it down, so when that SAME SERVER brings the food out, it should EXACTLY MATCH the written order.
“Would you eat it?
Look at the plate you’re about ready to take to the table. Does it match the order (you’ve got your notepad, right)? Does it look edible? I shit you not, an adult waitress at Chili’s served us salads with rotten lettuce. Not just a few pieces, mind you, the whole damn salad was rotten. Even worse it was unwashed! There was literally dirt from the field on the plate!”
These say it all. This person that wrote this blog deals with the crap we deal with at restaurants that have some STUPID, LAZY servers that can’t REREAD their pad of paper BEFORE taking the food to the customer wrong and making us customers have to repeat our orders when the food arrives as far as OBVIOUS mistakes go.
I am NOT talking about an undercooked steak or something like that a server CAN’T SEE, although I do agree with one person that said from one extreme to the other such as if I order a rare steak that should look REDISH, but you bring me a black well done steak that is for sure a VISABLE mistake, I am ONLY talking about VISABLE mistakes like wrong entrees, side dishes, missing condiments.
I don’t take off points for a wrong burrito filling for instance. HOW does the server know what filling is in the burrito unless they’d break it open? I take off for OBVIOUS mistakes ONLY!