WannaBe’s Last Year Of “DYEL?”

[vision1]

I was going to ask what’s up with the creepy profile pic but was concerned it might be a picture of you haha … now I can ask

[wanna_be]

Creepy!? You don’t find my profile picture sexy? I see all these good looking profile pictures and I thought I needed one too

[bigdaddi]

Thats some good progress man. Lookin solid

[wanna_be]

Thanks man!

[aldebaran]

@wanna_be

I’ve always kept the weight light for the reverse pec deck. Wonder if there’s any merit to going heavy? I know other stuff starts taking over but surly the rear delts are still getting some action?

As long as you keep the mind-muscle connexion you’re golden!

Nice progress also, you gained weight while losing fat, that’s amazing! Looking leaner with bigger arms (both photos aren’t great for evaluating though ahah)

[kleinhound]

Bigger shoulders, thicker arms, way bigger traps, noticeable less love handles. Killing it mate, don’t take the foot off the gas

[ChongLordUno]

Looking strong @wanna_be my man

[wanna_be]

Pretty good back and tricep day. Cut back day short by about 4 sets due to some lower back pain. No idea where that came from

Triceps felt good. Just wish they’d grow for daddy

[wanna_be]

Pretty solid meh shoulder tits and bicep workout.
I felt fine, just not much energy and strength was down a touch.

Leg day was also super basic and dumb. I fell at work and tweaked my knee and ankle, feeling old guys.

[mnben87]

@studhammer has the best profile pic here IMO. I just imagine that is what he looks like when he posts.

[wanna_be]

Haha yea but my profile picture really is me.

[anna_5588]

I literally thought you looked like your profile pic

[wanna_be]

Haha well it is me, but without a beard and using a filter that gives me the mustache, glasses, and hair. We found out at work we could add photos to our profile in our company directory. So this was born

[vision1]

lol I don’t see it

[studhammer]

@mnben87

I just imagine that is what he looks like when he posts.

That pic couldn’t be further from the truth! LOL

[wanna_be]

Long ass day at work yesterday. Worked a 10 hour shift, got off at 5 and was told to be back at 10 to work until 6 the next morning. I really really wanted to workout and was actually feeling really good but decided the long hours would be rough after a good back day. So now today I feel horrible and didn’t get any sleep. Still might try and go workout here in a bit, but feel like death

[wanna_be]

Back and tricep day 80% complete. Got a phone call from the dealership that has my truck and that required me to leave and cuss out 3 people. Haven’t done that in yearsssss. Felt like a wild animal. Had to walk away quite a few times. Had a gym pump going too so hopefully I looked extra mean.

[vision1]

let’s hear the details

[wanna_be]

Email I sent last week after being fed up

@vision1

Mr. Pole,

My name is Luke Moore. I brought my 2013 F150 in for a Ford recall/service bulletin regarding the Lead Frame connector in my transmission in November of 2020. I had the intermittent symptoms, as well as the corresponding diagnostic trouble codes stored in the ECM/PCM. I drove the truck 70mph on the interstate to your location and dropped it off. Two weeks later, when the back ordered parts where received and installed, I was told my truck would no longer move under its own power. I now miraculously needed a transmission and was quickly quoted a price. At that time I made Scott Bowlin aware that my vehicle had an aftermarket warranty purchased when the vehicle was bought, and would be used to replace the transmission.
I told Scott while the vehicle was there, and we were using the warranty service for the transmission I would like to get the timing chains, tensioner, and variable valve timing actuators (cam sprockets) replaced using the warranty.

The warranty company was called by Scott and made aware of my problems and desires. Scott, the technician and I all agreed the timing chains/actuators did indeed need to be replaced judging simply by the sound the vehicle made when starting as well as the stored codes for the variable valve timing system. This was easy to diagnose as this is an extremely common failure, you simply start the vehicle cold, and if the timing chains rattle until it builds oil pressure, you now know the repair needs to be completed.

Although that simple diagnostic was good for me, as well as the technician and service writer, the warranty company, per policy, wanted to inspect the timing chains and transmission to verify the work needed to be done. Scott informed me he would have to remove both valve covers as well as the front timing cover for the Inspector to pass judgement. I was told this would cost roughly $1,500 should the claim be denied. I agreed.
A scheduled visit by the Inspector was made, and a warranty technician came to inspect the vehicle. Upon inspection, your transmission technician told the warranty Inspector the truck in-fact did NOT need a transmission, it simply needed the lead frame recall performed. During the engine inspection, the inspector noted the engine to be suffering from “sludge” build up and would not cover the cost of replacing the timing chains and parts there in.

You can imagine my shock to find out from the warranty company that the transmission was in fact good, and simply needed a well known repair covered by Ford, that unbeknownst to the warranty inspector, had already been done (or so I was told). At this point I reached out to management and had a meeting with I believe yourself, as well as Scott. I was told this was simply a mistake, a miscommunication, all the while being told of the great customer service Long Lewis Ford had to offer. After that meeting the “miss understanding” was rectified, and a transmission was ordered and installed.

At this point I was told the transmission would indeed be covered, but the balance for removing both valve covers as well as the front timing chain cover would be my responsibility to pay for.

February 12th, I drove to your dealership and found my truck outside, as the transmission had not been delivered yet. I opened the hood to find that the stated work for which I was to be charged for, had never been done. The drivers side valve cover was indeed removed, as well as the water pump, but the passenger side valve cover, nor the timing chain cover had been removed. I took pictures to document my findings.

February 24th I was called by Scott to let me know my truck was ready. I asked him for the total amount I owed to which he responded $2,495.82. In shock from such a change to the previous rough quote of ~$1,500, I asked Scott to walk me through the dramatic price increase. It was explained me that that as mentioned before, this was a costly repair and the price of all the labor and parts to get the job done. I said ok, and I would be by later in the week to pick the vehicle up. I drove to the dealership late that afternoon and asked for the complete invoice with parts and labor break down so I could view. The final ticket was generated and sent to the cashier to print. Upon reading over the invoice in your lobby, I noticed the price per hour charged was exceptionally high at $220 per hour. I confronted Scott about this and was initially told the price was correct, after asking him what the labor rate charged for repairs at your dealership, I pointed out to him that the math doesn’t add up. I was told the technician must have made a mistake. After questioning how the technician would have control over anything other than the amount of labor hours worked, and parts installed on the vehicle, I was then told it must then be a computer error as he claimed the system that calculates the invoices was new. After this the price quickly dropped ~$1,000. I can’t help but wonder how many other poor souls have been at the mercy of your “new system”.
I have the original invoice as well as the “adjusted” invoice.

After that conversation I left the service counter and sat in your parking lot, looking up all the part numbers of the parts I was being charged for. I was charged for BOTH valve cover gaskets, even though the passenger side was never removed. I was charged for RTV style sealant used to re-seal the front timing cover that was never removed. I was charged for a harmonic balancer/crank pulley bolt that was never removed. I was even charged for nuts and bolts that I can only assume the technician lost, as these were not “one time use” hardware. Are all the other parts I was charged for needed? Where they actually installed if needed?

I’m sure I don’t need to tell you, but this is not only immoral, unjustified, and cruel during these hard financial times we are currently living in during the Covid-19 pandemic, but this is illegal! This is the definition of fraud. I was sold a service, as well as parts, that were never completed/used.

I worked as a professional mechanic for many years, I have received certifications from ASE, Ford, as well as GM. I have worked in new car dealers, used car dealers, independent repair shops, as well as owning my own repair shop. My decision in bringing my truck to your dealership and letting you do the repairs was based on your apparent professionalism as well as knowledge surrounding the Ford F-150 line up. I came to you because no one should be able to work on a Ford vehicle better than Ford. I didn’t call on the many of friends I’ve made along the way as a professional mechanic, I chose you, the professionals who specialize in Ford. I see now that you are not professional, and the only thing that makes you stand out amongst an endless supply of repair facilities is your inability to provide a fair, competent repair.

I want my truck back. Running and driving just like it was when I brought it in, and I will not be paying the over priced and fraudulent charges.

I look forward to your reply,

He then makes this right and tells me my truck is ready. They call me today to let me know it’s no longer drivable as the engine is shot. Keep in mind I’ve been driving it for 5 years and drove it in.

I get there and demand my keys. Go look at the truck and find there’s no coolant and a bunch of missing parts. I lose my shit and make a scene of myself in nfront of the GM. Point out everything I said in the email AND missing parts and coolant. He agrees that I was right (even after him telling me we will just have to agree to disagree about the fact that I claim both valve covers were never removed). It’s painfully obvious they never tore it down. GM was very embarrassed and got the service manager and shop foreman out to look at it. They all agreed. Meanwhile I was pacing and shaky trying to hold back.

There’s way more details and stiff said, but it’s so much to type.

[vision1]

Good read
Surprised they tried to pull that on you after reading the email and seeing your competence on the subject.