So I had a complex question from this company that the average call center worker couldnt answer off the top of their head. I emailed them, and they sent me a “ticket” which i should be able to use to contact them somehow. What the hell is this “email ticket” I had nfidea what i was looking at! This was a whole back. Not quite sure if i can even dig up that old email…
Ok. This probably requires a phone call.
You ever stop and think that maybe some thoughts can stay inside your head?
Sometimes when a regular customer service rep can’t help on a call, they pass it up the chain by starting a “ticket”. This is usually sent on to someone with more advanced knowledge and abilities to resolve the ticket.
In the email will likely be a reference number so that when you call again you can reference the ticket number and they can direct the call properly.
I became familiar with these terms because Wife was an operations manager for a call center for several years.
So there ya go.
Never heard of a service ticket before? Modern day version of going to DMV and grabbing a ‘number’.
So i think my buddy skyzzyks gave the answer that will save me
You believe him?
I wouldn’t trust that Slingblade lookin’ mf’r.
Don’t trust anyone from a sylvania or Kentucky.
Ill test it out