[quote]HoustonGuy wrote:
[quote]Derek542 wrote:
[quote]TheBodyGuard wrote:
[quote]HoustonGuy wrote:
[quote]TheBodyGuard wrote:
[quote]HoustonGuy wrote:
I also find that when “making a deal” closing in on personal space, when done correctly, is helpful. You bring their gaurd up, break it down, give control of it back to them but own it psychologically. It’s very key.
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If you did this to me, I wouldn’t like it and I’d probably not like you after it. And I would be unlikely to do business with you unless I had to. Real talk. You cannot bring my guard up, and bring it back down and/or otherwise “take control”. If you made my guard go up, you are no longer in control of bringing it back down.
Of course, the sheeple of the world may be different, who knows.[/quote]
You can’t win them all.
Any salesman/broker/business developer what have you worth his salt knows that if he isn’t in control he isn’t going to close.
The art of it is breaking down barriers subtly. A shoulder slap with a joke, leaning in to emphasize points and out to relax the tension that always surrounds a purchase agreement et cetera, you don’t start an arm wrestling match or punch him in the face. Unless maybe you are “muscleing” them but I don’t know much about that.
You don’t even realize it’s happening if done right. A bad salesmen can really butcher it though, think used car or door to door insurance. Mis-applied sales psychology 101.
But, if someone is resisting at every turn, you cut your losses and move on, which is the numbers game aspect of it.[/quote]
the minute you invade my personal space in a orchestrated move, you lost me. and I do know when you’re doing it. as I said in another thread; “likeability” is king. you can raise all the BS psychology you want, but people are “closed” upon b/c they like and/or trust someone. any other close is just forced, and will often result in the deal falling thru or no repeat business. if I like you, and I trust you, and you have the product I want, I’m a buyer - and NO amount of “salesmanship 101” can change that algebra. and trust me, if you lean in and invade my space in an orchestrated shoulder slap that is inconsistent with our relationship or the meeting, I think “oily salesman”.
I’m not intending to argue with you, just giving you another perspective which is another tool in your tool box if you’re a smart businessman/salesman 
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BG is this a age thing? You are just a few years older than me but I look at this the way you do. I have for the past two years had to learn sales/business (medical aspect) with no formal training and trial and error. So interested in both of your viewpoints.
[/quote]People have to like you, unless you are an approved vendor to a business based on pricing/availability and then it doesn’t matter, you sell in spite of yourself.
You do have to be likeable, absolutely. Being likeable is a part of the overall psychology that goes in to a sale (read: rapport), as is controlling the conversation, filling a need, delivering as promised and following up.
Being likeable is just one deliberate aspect of closing a deal, any deal. And again, if done right, nodoby knows it’s a deliberate, orchestrated move.
The ability to pitch without raising a prospects shackles and alarming sensibilities or not is why some sales people scrape by and others make more money than would be believed, across all industries.
Car salesmen, engineering services and equipment, insurance, financial brokerage, real estate…
top performers can show and close sales bottom performers don’t. Same product, same process… Part of it is they’ve nailed likeability, along with the rest of the psychology. They can be conversationl, very relaxed, yet still get info by asking questions to use it later to be likeable.
It feels like a friendly conversation between two dudes who seem to hit it off, but the salesmen is very deliberately building “rapport”. The very nature of asking questions lets peoples gaurd down whether they realize it or not (people love talking about themselves, there is plenty of psychological research demonstrating the efficacy of allowing people to feel in control by letting them talk), and allows the sales person to qualify them, find their ‘buttons’ and be in their head.
Simultaneous likeable and pre-planned salesmanship.
They are every prospects best friend, it’s like hitting on women. Some call your bullshit, most don’t… if done right.
It doesn’t have anything to do with age. In fact, old school sales manuals, books and tapes are very much psychology 101, say this to close that, use inflection and tone here but not there et cetera. Helpful tools but the “relationship” type sale is a product of Generation Yours Truly.
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HG I know what you are saying, didnt know it was going to pay off as much as it did, but I minored in Psych when I got my masters.
My point was more with the personal space issue. The older we get the less openly aggressive we are however I find myself more closed off to people invading my personal space.
As far as the likeable, that is easy I have no problem in that area.