if it’s recieving packets, it’s probably not finding the DNS (domain name server).
Try typing in 216.239.37.99 instead of google.com.
If that works, it’s definitely your DNS. If not, at least that’s eliminated.
[quote]MikeTheBear wrote:
Or a modem issue? Could be there’s something wrong with the modem itself OR a settings issue, i.e., it’s set to the wrong COM port.[/quote]
Any tips for checking on modem issues? My computer is about two years old so the modem is fairly new.
Feel free to explain stuff to me like I’m 5 years old. Don’t assume I know where my modem is or what it is exactly! (Well, not that bad, but almost!)
[quote]rainjack wrote:
Turn off the computer
Take out the modem.
Restart the comuter w/o the modem.
Turn the compiuter back off.
Put the modem back into the computer, but put it in a different PCI slot.
Restart the computer.
Windows should recognize the modem as new - and in a different location.
If that doesn’t fix the problem, then buy a new modem. But don’t buy an internal one. Spend the money and get a good external modem. [/quote]
Ouch. I have to buy a lot of new computers after doing stuff like that. I’ll save it as a last resort though.
just because you are dialing into the same provider doesn’t mean that your computers are set up identically for that provider
one big issue comes to mind is the DNS server settings since you said the server can’t be found
you can right click on network neighborhood and go to properties and then go into tcp/ip properties and then DNS… that’s off of memory so i might be a little off
If you decide to go into dos (completely safe) and do ping another server it will tell you if your DNS is set up correctly because it will resolve say google.com into an ip address.
I’m at work now so i have pretty limited ability to go into a lot more detail mainly because my work computer has a lot of restrictions on it… luckily i can check these forums though 
There are a lot of other handy dos utils you can run like ipconfig that will give you a lot of ability when diagnosing a network. There are subsequent windows utilities but i prefer the old school method and i can’t look up which programs there are in windows because they aren’t on this computer.
[quote]Chris Shugart wrote:
rainjack wrote:
Turn off the computer
Take out the modem.
Restart the comuter w/o the modem.
Turn the compiuter back off.
Put the modem back into the computer, but put it in a different PCI slot.
Restart the computer.
Windows should recognize the modem as new - and in a different location.
If that doesn’t fix the problem, then buy a new modem. But don’t buy an internal one. Spend the money and get a good external modem.
Ouch. I have to buy a lot of new computers after doing stuff like that. I’ll save it as a last resort though.
[/quote]
If you can connect but can’t load any webpages, then it’s not a modem issue. I don’t suggest opening your computer.
man you guys are fast… ok so it might be just a bad modem… i now recall modems… especially winmodems go bad fairly often… good thing they are dirt cheap
one way to check is right click on my computer and go to properties… depending upon your version of windows you will have to go to hardware or not but you need to go into device manager
then you will see an entry for network adapters… your modem should be in there
if it has a yellow exclamation mark or red x then you have a conflict in your IRQ or something similar
[quote]Chris Shugart wrote:
MikeTheBear wrote:
Or a modem issue? Could be there’s something wrong with the modem itself OR a settings issue, i.e., it’s set to the wrong COM port.
Any tips for checking on modem issues? My computer is about two years old so the modem is fairly new.
Feel free to explain stuff to me like I’m 5 years old. Don’t assume I know where my modem is or what it is exactly! (Well, not that bad, but almost!)
[/quote]
Two things to keep in mind before I proceed: (1) I do computers as a hobby (yes, I really am that geeky) and not for a living (although I have taken on some minor techie roles at work); and (2) it’s been a while since I’ve used a modem so my knowledge, if I ever had any, is rusty. Bottom line: no hating if I give crappy advice.
Okay. Open up “Control Panel.” Double click “Phone and Modem Options.” Click on the modems tab. Click “Add.” You will then see a window that says “Install new modem.” It should also say that “Windows will try detect a new modem.” Let it do so. Let the wizard run its course. It’s fairly self-explanatory after that.
If this doesn’t work, rainjack’s idea has merit. I understand your trepidation about taking apart your computer; I’ve never done it either. If you don’t actually want to take stuff apart, then I would just bite the bullet and buy an external modem.
Hey Chris,
Since you are reverting to phone line from cable/dsl, are you using a firewall? The reason I ask, is that it may have the modem ports blocked. I’m not sure what ports are used with a 56k modem, but if you are using Zone Alarm Pro, you will see an outbound access attempt. You can then go in and set that as your internet connection zone. I hope this helps. -The Starkdog
Another thing to make sure of is that you are using Client for Microsoft Network instead of Windows Logon for your Primary Network Login.
It could be so many things Chris. You might also want to check/reinstall your modem driver just for the heck of it. If you don’t mind throwing down $40 or so, take to to a comp. shop and let them get it going. It saves you the hassle and you’ll probably get it resolved quicker.
I’ve been working with computers for years and diagnosing dial-up sucks big-time.
Let me know how it’s going, I’m curious to know what the problem is. Usually it ends up being the simplest of things.
-BD
Phone lines operate at 57K, but for some ‘Microsoft’ reason, they are set to run at 115K, so first reduce the speed.
Go to Control Panel > Phone and Modem Options > Modems tab > hi-light your modem and click Properties > reduce the Max Speed to 57600. Click OK all the way through and connect. If you still can’t access the 'net, try re-installing the modem’s driver.
From the same Modems tab, hi-light the modem and click Remove. Click OK to confirm. Now reboot and Windows should pick up the modem and install it as New Hardware; you’ll see the Wizard once the Desktop starts to load. Don’t forget to reduce the speed and then connect.
Hell Chris. Skip most of what I said and go straight for an external modem. They cost about 100 bucks for a good one. At least they did two or three years ago.
I live in a rural area. Even more rural than your neck of the woods. Modems have a very very short life expectancy in the country. I have replaced dozens of them. If I can do it, trust me - it’s not that damn hard to do.
I still think is a DNS issue. if Chris notices the modem can send and receive bytes then is not the modem. Did you check and see if you are getting a DNS address? And try ipconfig/release and then ipconfig/renew on the cmd prompt?
[quote]iatguy wrote:
I still think is a DNS issue. if Chris notices the modem can send and receive bytes then is not the modem. Did you check and see if you are getting a DNS address? And try ipconfig/release and then ipconfig/renew on the cmd prompt?[/quote]
If it’s a winmodem - it can be the modem. I’ve replaced dozens of winmodems for folks that have had the exact symptoms as Shugs is showing.
[quote]BrickCity wrote:
Phone lines operate at 57K, but for some ‘Microsoft’ reason, they are set to run at 115K, so first reduce the speed.
Go to Control Panel > Phone and Modem Options > Modems tab > hi-light your modem and click Properties > reduce the Max Speed to 57600. Click OK all the way through and connect. If you still can’t access the 'net, try re-installing the modem’s driver.
From the same Modems tab, hi-light the modem and click Remove. Click OK to confirm. Now reboot and Windows should pick up the modem and install it as New Hardware; you’ll see the Wizard once the Desktop starts to load. Don’t forget to reduce the speed and then connect.[/quote]
Thanks. I did all this, and it all worked as you said, but no dice. Same probs.
[quote]BrickCity wrote:
Phone lines operate at 57K, but for some ‘Microsoft’ reason, they are set to run at 115K, so first reduce the speed.
Go to Control Panel > Phone and Modem Options > Modems tab > hi-light your modem and click Properties > reduce the Max Speed to 57600. Click OK all the way through and connect. If you still can’t access the 'net, try re-installing the modem’s driver.
From the same Modems tab, hi-light the modem and click Remove. Click OK to confirm. Now reboot and Windows should pick up the modem and install it as New Hardware; you’ll see the Wizard once the Desktop starts to load. Don’t forget to reduce the speed and then connect.[/quote]
Aren’t they set at 115k so the modem can take advantage of compression ? I thought back in the day you wanted 115k Uarts for 4:1 compression, etc.
After you run ipconfig /renew, also run ipconfig /flushdns to empty out the DNS cache…
Chris
A few thoughts come to mind:
i) You should find out what brand of ‘winmodem’ you’re using, and perhaps download new driver(s) from the manufacturer’s website, and then remove the old ones and re-install the new ones (it could be a compatability issue with a Windows version or service pack)
ii) Yeah, you’re DNS settings might be not working. You could try using ftp (Ws_ftp, Cuteftp, or whatever) to see if you’re Internet is working and you’re DNS isn’t, or both aren’t.
ie. trying ftp’ing to a known IP address.
iii) You might have a proxy server problem. Are you using anything like ZoneAlarm , etc, which might be inadvertently blocking you ?
iv) Why not try just removing your Internet Connection and reinstalling it manually ?
If you have all you’re TCP/DNS settings, you could just type them in manually.
v) Also, are you getting an IP address dynamically or statically? Also, some ISPs require your to type in the gateway/netmask stuff.
Best
if it is DNS, and I just scanned the answers here, did nayone suggest ipconfig /flushdns ?
start->run-> cmd, type ipconfig /flushdns and enter.
good luck. I’ll look at suggestions and results
[quote]marcus_aurelius wrote:
BrickCity wrote:
Phone lines operate at 57K, but for some ‘Microsoft’ reason, they are set to run at 115K, so first reduce the speed.
Go to Control Panel > Phone and Modem Options > Modems tab > hi-light your modem and click Properties > reduce the Max Speed to 57600. Click OK all the way through and connect. If you still can’t access the 'net, try re-installing the modem’s driver.
From the same Modems tab, hi-light the modem and click Remove. Click OK to confirm. Now reboot and Windows should pick up the modem and install it as New Hardware; you’ll see the Wizard once the Desktop starts to load. Don’t forget to reduce the speed and then connect.
Aren’t they set at 115k so the modem can take advantage of compression ? I thought back in the day you wanted 115k Uarts for 4:1 compression, etc.
[/quote]
Yeah the port speed is actually b/w the modem and port, not the line (I mistyped above)…but working the night shift at the helpdesk you learn little tricks and this one worked quite a bit…
Call up your ISP and have them walk you through your settings… i.e. TCP/IP etc.