Things That Piss You Off

@polo77j has a few good basic starter questions to ask yourself.

First, it’s important to understand that “data analytics” encompasses a bunch of different sub-specialty applications (ultimately, many basic principles carry across different applications, but the specifics and nuances within those sub-specialties take some time to learn, as well). The norms of how data analysis is performed by a company trying to make self-driving cars will be very different than those applied in finance, which will be very different than those applied in medicine (my field). So it’s hard to answer this question briefly, because the experience of an “analyst” or “statistician” can vary quite a bit from one place to the next.

I’ve worked in three different environments over the last eight years, so I’ll give you a taste of what that’s been like.

Job #1: as a graduate student, I worked as an analyst in a large data center that coordinates multicenter clinical trials around the country. The study that I was assigned to enrolled 2,368 patients at >60 clinical sites and randomly assigned them to a diabetes treatment strategy (insulin sensitizing drugs versus insulin providing therapy) and a cardiovascular treatment strategy (immediate revascularization versus “watchful waiting”). During the study, our center was responsible for creating the database infrastructure, training the individual sites on proper screening/enrollment and data entry, performing data-quality checks, producing reports for the Data and Safety Monitoring Board (which convenes at pre-specified intervals to ensure that the study is going as planned, that patients are not being exposed to undue harm by participating, and that neither treatment is showing such a strong benefit/harm that it’s unethical to continue randomly assigning the treatments). Once the study has concluded, we perform a final data freeze and then start the process of mining the data for all that it’s worth. There are the “primary analyses” (the original purpose for which the trial was designed) and then, since we have a very rich source of well-collected, well-scrubbed data on a large batch of patients, we write as many “secondary” papers as we can to glean everything that we can from the data. It costs millions upon millions of dollars to conduct this large of a study, so you really want to make use of all that well-collected “clean” data to answer all of the interesting secondary questions we might explore in that study population.

Day-to-day operations there were pretty chill (at least on the analyst level - higher up in the administration, there’s more pressure because you’re negotiating contracts for major studies, trying to put out fires when someone demands something very quickly, etc). As a data analyst, you’ll basically get put on a couple of major projects by someone at the PhD level, spend most of the day sitting at your computer & trying to grind through your major analytic tasks, periodically reporting back to your PhD boss/director with updates, and occasionally hop on conference calls with the main study investigators to discuss the findings thus far and see what else they want to explore. Working in this environment has the advantage that most of your clients are off-site, so they can’t really hassle you all that much, and you provide a service that they really have to have (most people/organizations do not have the infrastructure in-house needed to coordinate and analyze the data from large studies like the ones I described above, it takes a lot more time, money, and effort than most people probably think). There will occasionally be issues, like some clients that demand things on unreasonable timelines or off the study protocol, but the director-level PhD’s will deal with that (although you might have the occasional boss that tells you “Sorry, but we need this one done in a big hurry; drop everything else, this is the most urgent task until it’s done.”)

Job #2: core statistician at Magee Womens Research Institute. I was the “stats guy” available for a couple dozen faculty members performing research in obstetrics, gynecology, and a couple other similar fields. Here’s a dirty little secret that most people outside the medical research enterprise probably wouldn’t want you to know - a large percentage of experimental data is ultimately analyzed by people with little/no formal training in data analysis, and they typically range from “knows just enough to scrape by doing their own analysis with only a few mistakes” to “downright incompetent.” I was constantly in the position of trying to rescue poorly-designed studies, poorly-collected or poorly-organized data (in some cases, data that were all but useless for the purpose that the PI was trying to serve) and/or trying to explain to PI’s that the analyses they wanted to perform were not appropriately suited for the question that they were trying to answer. I spent most of two years basically trying to get people to do things “less wrong” than they would have done them without me there, but it was somewhat of an eye-opener (I mean, some of these people were career researchers with millions of dollars in government grants to their name, no doubt very brilliant in their own specialty, but many really struggled with the most rudimentary aspects of data collection and study design).

Day-to-day life: in that position, I was a one-man band serving many masters, and therefore I was constantly juggling a bunch of projects from a bunch of different people, meetings every day to discuss progress / updates / planning, performing analysis whenever I could squeeze in the time, plus helping write medical papers and grant applications.

Job #3 (current job): very similar position as Job 2, but now at our Heart & Vascular Institute, working with cardiologists and cardiothoracic surgeons. Same basic responsibilities, with a different crew of people. I took this job because I was recruited by one physician that I really like and respect, and it was an advancement opportunity (higher pay, higher title, now with 2 staff members under me) but the day to day issues described in Job 2 are all basically the same. People often just send me their data (spreadsheet with god knows what sort of color codes, typos, etc) and say “here’s my data; I want you to do ____ with it; also, I need this done by tomorrow, sorry for the late notice!” or “can u do stats on this thx” (that’s an actual direct quote of a message I have received from a surgeon; missives like that are not uncommon with this crew), which is frustrating because to provide quality service I need to understand what their main question is, how their data are structured, and pry into some nuances of the analytic approach that can have a big influence on the results we obtain and the inference that can be drawn from them.

A few final observations:

  • for me, the hands-on analysis work is the best part of the job. I love getting a fresh dataset, defining the analytic question, figuring out the analytic strategy, and going to town with some code. It’s really satisfying to write code that produces the output you’re looking for, and it can also be fun to figure out a new modeling approach that best suits the data and question you’ve been tasked with answering.

  • Also, depending on exactly where you end up, compensation is generally pretty good, and there is pretty high demand for people with statistical/analytic skills. There are large parts of the country with no statistical jobs, but in places where statistical/analytic jobs are concentrated, there are usually more jobs than there are qualified people to fill them. I’ve been recruited for (and turned down) a couple job offers while I already had a job.

  • while I am a decent “people person” and enjoy collaborating, the most challenging aspect is often steering your collaborators and/or supervisors in the right direction and working with them to understand the real question and potential confounding or complicating factors.

  • depending on the environment/organization you work in, it can be really challenging to figure out who you’re ultimately reporting to and what you’re ultimately accountable for. My early-career experience is that one should be wary of places that have never employed their own in-house statistical team before, places that are going to hire you as “the stats guy” for everyone - because even they don’t really know exactly what they’re expecting from you or have a clearly defined strategy for who can ask you to do stuff, how they can approach you, and how quickly a turnaround can be expected on requests. They just kind of know “we need someone that can help us do stats” - and while they do need the help, my anecdotal experience does suggest that the early stages are often pretty uneven as they figure out who you are, what you can do, and how to approach you. Furthermore, even if you try to outline specific “policies” for operations, they are completely toothless unless someone higher than you will stand behind them and enforce them. I came in with big ideas for a structured process for new projects, a request form that people would submit for my support, etc. Ha. That lasted a couple weeks, until I realized that every single MD either thought they were exempt from any rules or process that I tried to implement.

Anyways, those are some disjointed thoughts from my experience. Data analysts / statisticians in other fields like economics, finance, etc will likely have substantially different (both PRO and CON) experiences from my own.

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Thank you! Far more insightful and in-depth than I was expecting.

I have some thinking to do.

@ActivitiesGuy @polo77j

Yep. I’m more in your job#1 scenario but figuring out code that works and is efficient to produce a sound result is pretty damn satisfying. Working through the problems is challenging but rewarding.

Yes. Don’t short change yourself. In terms of compensation, I’ve effectively more than doubled my salary/wage over the past 4 years. I’ve also improved the environment, flexibility and job satisfaction from my last gig to the one I’m in now. A lot more options for advancement, too.

I’ve been in my current role for a little over 4 months to this point and this was one of the most challenging aspects I’ve encountered.

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This. This pisses me off when it’s in a work email. You can’t add 3 more letters you lazy fuck.

I get that, but, for me, it depends on the context. My boss and I exchange emails all the time with abbreviations and acronyms if we’re just hashing a project out and we’re both relatively preoccupied … i.e. if the context calls for it.

In an email with a coworker I’m not as familiar with? Yea, that person’s a lazy shithead who can eat a bag of dicks.

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Definitely, context matters. I’m referring to these fucks:

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TBF … sometimes I do it to foster a level of familiarity if I’ll be working with someone on a project and I’m not that comfortable with them. Kind of an ice breaker…

But again, context.

:unamused:

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Don’t you look at me like that…

giphy%20(37)

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You sunuvabitch … Zep is right. You ARE a derelict.

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Blind squirrel and all that, lol.

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Yeah, there’s a difference between signing off an email that caps a 12-messages-back-and-forth conversation you’ve been carrying on for two days versus an out-of-the-blue “do this now thx” from a person that doesn’t have the decency to offer a 5-minute phone call to explain what they actually want from you, but will throw a temper tantrum if you don’t have “it” done by tomorrow.

I consider email a professional form of communication, and treat it as such. Many people use it as glorified text messaging.

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Exactly.

Oh man. My wife manages a bunch of people that do this. Combine the fact that they’re barely literate in the first place with an inability to differentiate between business and personal communication- and that’s what she gets.

We have a nightly review of the greatest hits. It makes for some good laughs.

Things that piss me off-

Maybe its me? My garage door opener receiver let the smoke out (actually exploded a little bit) yesterday from a power surge/flutter/failure. I figured “Oh well. Its a Craftsman and Sears will have one.”. I take the burnt thing out and proceed to the bastion of American home owner fix it stuff.

The guy at the counter immediately and quite tersely says they don’t have anything like that and I need to go to parts direct on the internet. I doubt him, because he had not actually looked at the item. I ask “You sure about that? Its a craftsman garage door opener.”. He confirms that he’s absolutely certain, and reiterates that I have to go to parts direct. I ask “Well what do you have?” and he escorts me to the aisle with garage door openers and accessories, where I see Right At Eye Level, hanging on a hook with a price tag and everything for all the world to know about- A receiver with a remote. Exactly what I need.

So I take it off the shelf and ask him “What the fuck is this?”. I hold up my burnt thing next to it, and sure enough- Identical. “You said you don’t have these, and here it is in my fucking hand. Why is that?”. He argues that mine is much older and that won’t work. I laughed and said that I’m not trying to launch a space shuttle, its a freakin garage door opener! He holds fast that they aren’t compatible. I ask about there return policy- and he literally grabbed the thing out of my hands and called his manager!

Manager comes over and asks what the problem is. Guy immediately interjects that I’m trying to buy the wrong thing. I show the burnt thing to the manager, explain the system, and retrieve the item in question. Manager says “Yeah, give it a shot. If it doesn’t work, you can bring it back for a full refund within 30 days.”. I thank him and we proceed to the check out to complete this transaction.

So I chalk up another bad customer service experience wherein the item I’m looking for is quite literally sitting there on the shelf, and the guy I’m talking to is acting like we have this problem that can only be solved by going somewhere else.

I’m really starting to wonder about these things. I’d hate to think that people actually suck that badly, buffered by the fact that I know that I can be an asshole sometimes, but I’m really starting to think that people actually suck that badly.

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Ha, we talked about this a little bit earlier in the thread, but it really is amazing that some places where you would think customer service should be a priority, the store personnel act as though you’re disturbing them for merely trying to find/buy something.

I’ve never had to work retail for a prolonged period, so I can imagine after awhile customers will really get on your nerves and that just spills over to everyone else, but man.

I worked at Willis selling snowboards and stuff for a few seasons, and in welding and industrial tooling supply for a while, but those seem like a whole different world to what I’m seeing. Good to excellent customer service was an absolute necessity in those.

Yea but did it work?

Yeah. Perfectly. The item was quite literally identical except for a slight change in color.

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