I completely understand where you are coming from, so donāt take this as me arguing their case for them. Iām just offering perspective here.
[quote]CroatianRage wrote:
I got a return email back from them where they stated they do charge more than some firms because they hire well qualified people. That wasnāt my problem, I took more issue with how they spent their time on my file.[/quote]
This tells me two things.
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The partner/contact at the firm you spoke with miscommunicated with you or his team. And this firm isnāt the type to eat mistakes, or this isnāt a good opportunity for them too.
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This firm likely wants to end up a ātrusted advisorā more than the place you stop at once a year to have them do your compliance work.
[quote]The issue I have with them is the owner of the firm told me specifically to file my receipts the way I did. Never did they mention I could spend 180 bucks for Quickbooks and do it myself. So, instead, I ended up paying 160 dollars an hour for them to copy receipts for hours on end. He even admitted the majority of the time spent on my file was creating a Quickbooks file.
[/quote]
We tend to be an ethical bunch when dealing with clients. (We might play a game or two when dealing with the IRS, but when it comes to clients, we typically shoot straight.) Mainly because we like getting paid, and all the lawyers we know are really fucking good, so really fucking expensive, so need to mess around and have them involved in things.
That being said, I donāt think this guy lied to you in order to charge you more. If I had to guess, I think based on conversations with you he assumed you either didnāt know quickbooks, or didnāt want to do the bookkeeping, and was trying to allow you to have this be as seamless as possible for you. (This approach also ensures you bring in all your paperwork, lol.)
If you were to bill your time out, would it be worth more or less than the amount you paid an hour for his staff? If it would be more, you (economically) still paid less then if you did it yourself.
My advice to you is to decide if you like this guy or not. If you donāt, I would call, voice your concerns in a professional matter and ask him to discount the bill. If he declines, chalk it up to a learning experience. Donāt threaten to leave or not pay, this will get you no where. Donāt tell him you arenāt coming back until next year.
If you do like him, call him up, explain you want to maintain a good relationship, look forward to working together in the future, but think based on the miscommunication, there should be something you guys can work out.
If this guy is looking to build a relationship and be a trusted advisor, heāll work with you. If he just wants his money and doesnāt want you as a client, heāll either give you a discount and never call, or tell you to pound sand.
It boils down to what YOU want out of your accountant. This guyās sales pitch to you should have included all thisā¦